1. Product introduction: Provide customers with detailed product information, including tool types, specifications, applicable materials, performance parameters, service life, etc., to help customers understand the characteristics and advantages of superhard tools.
2. Application consultation: provide professional application guidance according to the specific processing needs of customers, such as how to select suitable superhard tools, adjust cutting parameters to optimize cutting effect, improve machining accuracy and production efficiency, etc.
3. Fault diagnosis: remote or on-site diagnosis of problems encountered by customers during use, and timely provision of solutions, such as tool wear, fracture, excessive cutting force, machining errors and other issues.